My name is Alexander Ege. I am a Computer Engineer from Chicago, Illinois.
I attended Southern Illinois University Carbondale, where I earned my bachelors' of Science in Computer Engineering.
After graduating in December of 2015, I began working as a Technical Rotation Associate for Trend Micro.
My role at Trend Micro had me working alongside the following positions:
CSE: Customer Support Engineer: Provided technical support to ensure prompt problem resolution.
SE: Sales Engineer: Provided customers with an in-depth look at what products and packages were offered. Assessed customer's environmental needs and tailored a trial installation to match their environment.
FSE: Field Service Engineer: Worked both on-site and remotely to perform product installations for customers following best practices.
CSM: Customer Support Manager: Maintained healthy relationship with customers to ensure product installations, sales, and bugs were worked out in a timely fashion by the appropriate team.
Every two months I would rotate into a new position where I would take on the roles and responsibilities associated with each position within the company.
This gave me an insider look as to how the many departments communicated. I witnessed first hand how these roles were operated and was expected to perform the task by myself at the end of the two month period.